1 Introduction

LCMB Electrical Pty Ltd (“LCMB Electrical”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, hold, use, and disclose personal information when you visit lcmbelectrical.com.au or interact with our products and services. It also describes how you can access or correct your information and how you can make a privacy-related enquiry or complaint. Our practices follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”). OAIC

2 What personal information we collect

Depending on how you engage with us we may collect:

1. Identification details such as your name, business name, and ABN if applicable
   
2. Contact details including postal address, email address, and telephone number
   
3. Payment details such as billing address and limited card information processed through our secure payment partners
   
4. Technical data such as IP address, browser type, device identifiers, and pages visited on our site
   
5. Records of communications with us including emails, support tickets, and call recordings
   

We do not intentionally collect sensitive information unless you provide it to us and consent to its collection.

3 How we collect personal information

We collect information in three main ways:

• Directly from you when you complete a web form, request a quote, purchase a service, call or email us, or meet our staff
  
• Automatically when you browse our site through cookies, log files, and analytics tools
  
• From publicly available sources or third-party service providers where permitted by law and where you have given consent to that provider
  

You may choose not to provide personal information, but this may affect our ability to supply goods or services.

4 Why we collect and use personal information

We use personal information to:

• Provide electrical services, maintenance, and support
  
• Prepare quotes, invoices, and service agreements
  
• Manage your account in the LCMB Electrical client portal and associated CRM tools
  
• Process payments and administer refunds
  
• Communicate about appointments, project updates, or marketing offers you have opted in to receive
  
• Improve our website performance, safety, and user experience via analytics
  

5 Disclosure of personal information

We may disclose information to:

• Our employees and contractors who need the information to perform their duties
  
• Payment processors, cloud-hosting providers, IT and marketing vendors who assist us in running our business
  
• Government agencies, regulators, or law-enforcement bodies where required or authorised by law
  
• Professional advisers such as accountants, auditors, or insurers under confidentiality obligations
  

We never sell personal information. Third party service providers may only use your information to supply the contracted service and must handle it in line with this policy and the APPs. Business Victoria

6 Overseas disclosures

Some providers we use for cloud hosting, email delivery, or customer relationship management may store data in servers located outside Australia. Before transferring data overseas we take reasonable steps to ensure the recipient complies with privacy standards that are substantially similar to the APPs.

7 Cookies and analytics

Our site uses first-party and third-party cookies to remember your preferences and to measure site traffic. You can control or delete cookies using your browser settings, though some site features may not work correctly if cookies are disabled.

8 Storage and security

We store personal information in secure electronic systems with access controls such as password protection, two factor authentication, and encryption in transit and at rest where practical. We regularly review our security controls in line with the OAIC Guide to Securing Personal Information. OAIC

9 Access and correction

You may request access to the personal information we hold about you or ask us to correct it if it is inaccurate or incomplete. Contact us in writing using the details below. We will respond within thirty calendar days as required by the APPs.

10 Marketing communications

We may send you email or SMS updates about our services if you have consented to receive them. You can opt out at any time by following the unsubscribe instructions in the message or by contacting us.

11 Notifiable data breaches

If a data breach occurs that is likely to result in serious harm we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches Scheme. OAIC

12 Links to other websites

Our site may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of every site you visit.

13 Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The most recent version will always be available on lcmbelectrical.com.au with the date of last update. Your continued use of our services after any change constitutes acceptance of the updated policy.

14 Contact us

Privacy Officer
LCMB Electrical Pty Ltd
Email privacy@lcmbelectrical.com.au
Postal [insert postal address]

If you are not satisfied with our response to a privacy enquiry or complaint you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.